GET IN TOUCH

If you have a question about your pension, the quickest way to get an answer is to log into the online member portal.

However, if you can’t find what you’re looking for, you can get in touch with the Plan administrator, Capita.

Tel:
0345 600 2086 – if you are not yet receiving your pension
0345 600 3260 – if you are currently in receipt of a pension

Email:
snpensions@capita.co.uk

Closure of Capita mailbox
From 1 July 2025, the email address snpensions@capita.co.uk will no longer be monitored. You’ll need to contact the administrator using Capita’s newly updated and improved online portal at https://portal.hartlinkonline.co.uk/snpensions.

The ‘Contact Us’ function will allow you to raise any queries that aren’t already answered within the site, and you’ll be able to receive responses and important Plan communications via your secure member mailbox.

Address:
Scottish & Newcastle Pension Plan
Capita
PO Box 555
Stead House
Darlington
DL1 9YT

Please remember to quote your National Insurance number in any correspondence.

Who is Capita?

Capita is the Trustee-appointed administrator of the Plan. Their team deals with the day-to-day running of the Plan. This includes dealing with the members, the Company, the Trustees, pensioners and fund managers. They cannot provide financial advice to members, so if you wish to take advice on any financial matters you should contact an independent financial adviser (IFA). You can get a list of local IFAs through this website: www.unbiased.co.uk